Delivery & Returns Policy

Welcome to Vintage Jewellery UK, operated by Corrios LTD, registered at 96 Frobisher Way, Southend-on-Sea, Essex, SS3 8XD (Company Registration Number: 15441856). Please review our Delivery and Returns policy to ensure a smooth shopping experience.

Delivery Policy

  1. Processing Time:
    • All orders are processed within 1-2 business days of receiving payment.
    • Orders placed after 2 PM or on weekends will be processed the next business day.
  2. Delivery Options:
    • UK Standard Delivery: 2-5 business days from dispatch.
    • UK Express Delivery: 1-2 business days from dispatch.
    • International Delivery: 7-14 business days, depending on the destination country.
  3. Shipping Costs:
    • Standard delivery within the UK is free for all orders unless otherwise stated.
    • Express delivery and international shipping fees will be calculated at checkout based on the weight and destination of the order.
  4. Tracking & Insurance:
    • All orders are shipped with tracking, and customers will receive a tracking number once the order has been dispatched.
    • Items are insured against loss or damage in transit.
  5. Customs & Duties:
    • For international orders, customs duties or import taxes may apply. These are the responsibility of the customer and may vary based on the destination country’s regulations.

Returns Policy

At Vintage Jewellery UK, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy, you may return the item under the following conditions:

  1. Eligibility for Returns:
    • Items must be returned within 14 days of receipt.
    • Return address is: Corrios LTD, 96 Frobisher Way, Southend-on-sea, Essex, England, SS3 8XD
    • The item must be in its original condition, unworn, and with all packaging and tags intact.
    • Custom or personalised items are non-refundable, unless faulty.
    • Return delivery charges will be paid by the customer
  2. How to Return an Item:
    • Contact us at contact@vintagejewellery.uk with your order number and reason for the return.
    • We will provide instructions on how and where to send your return.
    • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  3. Refunds:
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed within 5-7 business days and credited back to your original payment method.
    • Shipping fees are non-refundable unless the item is faulty or incorrect.
  4. Exchanges:
    • If you wish to exchange an item, please follow the return process and place a new order for the desired item.
  5. Faulty or Damaged Items:
    • If your item arrives damaged or is faulty, please contact us immediately at contact@vintagejewellery.uk. We will arrange a replacement or refund, including return postage costs.

Thank you for shopping with Vintage Jewellery UK. Should you have any questions regarding our delivery and returns policy, please don’t hesitate to contact us.