Used Products Policy

At Vintage Jewellery UK, we strive to provide high-quality vintage and used items to our customers. Below is our policy for used products, outlining the key details about our items, descriptions, returns, and more.

1. Product Descriptions and Images

We make every effort to provide accurate descriptions and images of our products. However, due to the nature of vintage and used items:

  • Some marks or signs of wear may not be fully visible in the product images.
  • In rare cases, small gems or details may be missing or could get lost during transport. We encourage careful inspection of all images and descriptions before purchasing.

2. New and Used Products

We offer both new and used items in our store:

  • New products will be clearly marked as such in the product listing.
  • Used products are our standard offerings and are pre-loved vintage items, which may show signs of use.

3. Return Policy

You have the right to return any item within 14 days of receipt, provided the item is returned in its original condition:

  • Tags must remain attached. If tags are removed, the product is no longer eligible for return, and we do not accept responsibility for a refund.
  • Please ensure that items are returned unused and in the same condition in which you received them.

4. Product Dimensions and Sizing

We provide product dimensions in centimetres (cm) to help you assess the size and fit of each item. For rings, we use the UK sizing system to indicate sizes.

5. Cleaning and Disinfection

All products are thoroughly cleaned and disinfected prior to dispatch. However, due to the age and nature of vintage items:

  • Some stains may be impossible to remove completely. Rest assured, these marks do not pose any health risks or compromise the integrity of the product.

6. Contact Us

If you have any questions or concerns about a specific product or its condition, please don’t hesitate to reach out. You can contact us at contact@vintagejewellery.uk, and we will be happy to assist you.

Thank you for choosing Vintage Jewellery UK!